Quick summary: We collect the minimum information needed to connect players and parents with glove repair pros, run our locator, process quotes, and send updates. We don't sell your personal information.
Who we are
The Glove SOS is a service by The Gloves Designs LLC ("we", "us", "our"), based in Ohio, USA. This Privacy Policy explains how we collect, use, disclose, and protect information on theglovesos.com, our web app, SMS/email notifications, and related services (collectively, the "Services").
Scope
This policy applies to visitors, customers, and glove technicians (shops/hobbyists) who use our site, submit quote requests, or manage listings via our dashboard.
Information we collect
Information you provide directly
- Account & Profile: name, email, password (hashed), role (e.g., Player, Coach, Shop), and optional bio or shop details.
- Quote requests: glove photos, service type, make/model details, description of damage, preferred contact method, and location info you provide (e.g., city/ZIP).
- Communications: messages you send us or to shops through the platform; your preferences for email/SMS updates.
- Payments: purchases of featured listings or other paid services are processed by our payment partners. We do not store full payment card numbers.
Information collected automatically
- Device & usage data: IP address, browser type, operating system, pages viewed, referring/exit pages, timestamps, and UTM parameters.
- Cookies & similar technologies: used for sign-in, security, preferences, analytics, and (if enabled) marketing. See the "Cookies" section below.
- Approximate location: derived from IP or if you opt in to share location for search results. You can disable location sharing in your device/browser settings.
Information from third parties
- Maps & geocoding partners: to convert addresses and show nearby shops.
- Communications providers: for SMS and email updates.
- Analytics & error monitoring: tools that help us understand usage and maintain reliability.
- Payment processors: for transactions. Only they receive your payment details.
- Authentication & hosting: services to run the app securely.
How we use information
- Provide, maintain, and improve the Services, including the locator, search, quote flow, and provider dashboards.
- Match quote requests with shops and deliver your submissions to the shop(s) you select.
- Send service updates and notifications via email/SMS according to your settings.
- Personalize content (e.g., remember your filters or location).
- Measure performance, debug issues, and protect against fraud and abuse.
- Comply with legal obligations and enforce our Terms.
- With your consent where required, send marketing or product updates; you can opt out at any time.
Legal bases for processing (EEA/UK)
Where GDPR/UK GDPR applies, we process personal data under these legal bases: (i) performance of a contract, (ii) legitimate interests (e.g., platform security, product improvement), (iii) consent (e.g., marketing or precise location), and (iv) compliance with legal obligations.
How we share information
- With shops you choose: When you submit a quote, your submission (including photos and contact info) is shared with the selected shop(s) so they can respond.
- Service providers: trusted vendors that help operate the Services (hosting, auth, analytics, communications, payments, maps). They may only use data as instructed by us.
- Legal, safety, and rights: if required by law, in connection with legal claims, or to protect the rights, property, or safety of users, shops, or the public.
- Business transfers: in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
We do not sell your personal information. We also do not share it for cross-context behavioral advertising. If this ever changes, we will update this Policy, honor Global Privacy Control signals, and provide a "Do Not Sell or Share" link.
Cookies & analytics
We use cookies and similar technologies to run core features (sign-in, security), remember preferences, and analyze usage. You can manage cookies in your browser settings. If we add advertising or retargeting pixels in the future, we will update this Policy and give you controls to opt out where required.
Data retention
- Account data: kept while your account is active. If you delete your account, we delete or anonymize data within 30 days unless we must keep it for legal reasons.
- Quote & lead logs: typically retained for 24 months for customer support, shop billing, and audit purposes.
- Communications & support: retained up to 24 months.
- Payment records: retained as required by tax and accounting laws (usually 7 years).
- Usage logs: retained up to 12–24 months for security and reliability.
Data security
We use administrative, technical, and physical safeguards to protect information (e.g., encryption in transit, access controls, regular backups). No system is 100% secure, but we work to protect your data and ask you to use a strong, unique password.
Children's privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided us personal information, contact us and we will delete it.
Your privacy rights
Depending on where you live, you may have rights to:
- Access, correct, or delete your personal information;
- Receive a portable copy of certain information;
- Opt out of targeted advertising, profiling, or the sale of personal information;
- Limit the use/disclosure of sensitive information (where applicable);
- Appeal a decision if we decline your request.
To exercise rights, email privacy@theglovesos.com or submit a request at theglovesos.com/privacy-request. We may need to verify your identity and, where permitted, act on authorized agent requests.
International data transfers
We are based in the United States and may process data there and in other countries. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for transfers from the EEA/UK.
Provider (Shop) responsibilities
If you are a shop receiving leads through The Glove SOS, you become an independent controller of the data customers send you. You must safeguard that data, use it only to respond to the lead, and comply with applicable laws. If you store customer photos or contact information outside our platform, you are responsible for those systems.
Third-party services we use
We work with trusted service providers to operate and improve the Services. These include categories such as:
- Maps & Geocoding
- Authentication, Database & Hosting
- Email & SMS Communications
- Payments & Billing
- Automation & Integrations
- Analytics, Performance & Error Monitoring
We require our service providers to act as processors/service providers and to use data only as instructed by us. The specific providers may change over time; material changes will be reflected in this Policy.
Do Not Track & Global Privacy Control
We honor legally required browser signals, including Global Privacy Control (GPC), as applicable in your region.
Changes to this Policy
We may update this Policy from time to time. If changes are material, we will post a notice on our site or contact you. The "Last updated" date shows when it was revised.
Contact us
Questions or concerns? Email privacy@theglovesos.com. If you prefer, you can reach us at theglovesdesigns@gmail.com.